Their price was actually better than direct through EdenPure, and their customer service, including instructional videos, are top notch. . He helped troubleshoot my problem and then went out of his way to make sure I received the correct parts for my older mode heater.Its hard to find that kind of dedication to customer service these days. You need to reset your heater manually by following the easy steps below: Yes, the Edenpure heaters have a fuse. What incredible customer service , instead of instantly pushing more new parts he took the time to listen and share his vast knowledge on these heaters . Regular price $4.95 Sale price $4.95 Regular price. No power supply to the heater hinders the heaters smooth operation. Jeff Doerner 21:12 11 Dec 21 I ordered new bulbs for a 16 yr old Eden Pure xl 1000 that had stopped working on Wednesday morning . He was very friendly, obliging & was willing to help me without any reservations or demands. Hello. 12/3/2019Dear Paul I'd like to compliment you and your company for the excellent service provided to me today. The causes of it are:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'fireplacehubs_com-large-mobile-banner-1','ezslot_4',113,'0','0'])};__ez_fad_position('div-gpt-ad-fireplacehubs_com-large-mobile-banner-1-0'); After plugging your Edenpure heater at the electric outlet, if it fails to turn on, then check the power supply outlet and repair it if required. Osram Sylvania 3 Pack 1500W Heater Bulbs/Element Kit, Compatible with EdenPURE GEN4 142 $7599 ($25.33/Count) FREE delivery Wed, Feb 22 5 out of 5. Generally, a heater shuts off or blows cold air due to a dirty filter. As the weather turns cold, many North American homeowners turn to their EdenPure heaters to warm their homes. I highly recommend his company. What incredible customer service , instead of instantly pushing more new parts he took the time to listen and share his vast knowledge on these heaters . Oh and he threw some snow in the box just to be funny.lollll.jk. After getting it back together it would run and stop after 6 minutes . Yet, I was still very apprehensive. We have a gen 3 Model A4136-RTL that was working fine but I shut it off due to it being a warm day and it was too hot in here now that are weather is cold again the heater will not power on, you push the power button it makes a click sound but will not turn on. I picked Paul's contact details from internet. He knows what he is doing. Well, to fix this heater issue, it would be wise to contact the Edenpure customer support center. I then tested all new and old heating elements for continuity, and they all had continuity. Thank you, Paul! ann simmons 23:05 21 Nov 19 I made two calls to them. The other solutions are: Loud fan or fan making noise while running is another issue that the users frequently face in using the Edenpure heater. 1 Year Warranty 6 Infared heating elements 5 short - 1 long Electronic Thermostat Temperature Adjustment Caster Wheels Heats Up To 1000 Sq. He suggested a clever, no-cost simple fix and it worked great! Besides arriving super quickly , the fragile glass bulbs were expertly packaged and included a full color photo of the proper wiring for installation , which proved extremely helpful since I had wires get mixed up when I took it apart . To ensure you get the best. Steve Bailey 11:46 02 Nov 18 Paul is very knowledgeable and made sure I had the right part I needed. After listening to my issue he told me the fix was probably as easy as oiling the fan bearing . Plus, it will be helpful for you to read our easy solution guide on edenpure heater wont turn on. Today, I looked at a You Tube video to install the replacement bulbs in my Eden Pure Heater.. Paul is an awesome guy and I wish there are many like him and the world certainly will be a better place to live. Then plug in the power again (Which will reset the internal sensors) & try to operate your heater. Dimensions: 12" X 9 3/4" X 9/16". I am astounded at the amazing customer service. Step 1 Leave the unit unplugged for roughly 30 minutes if it appears unresponsive or repeatedly powers down. Its not recommended to dry the filter with an appliance such as a hair dryer. Save: $ 75.00. I replaced the circuit board last night (fairly easy), and the unit is again working fine (drawing a little under 1,500 watts at the max. I'm very thankful and highly recommend AirNmore. Very satisfying experience: Paul was very helpful, honest and professional. The reasons leading to this are: After turning off the heater, your Edenpure heaters fan runs for a few minutes to cool down, and its normal. without combustion. . Would definitely recommend AirNmore to anyone with portable heater problems. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. EdenPURE GEN30 Hybrid Heater. Replacement Heat Sensor For EdenPURE GEN 4 and US 1000 Heaters. Lynn Bauer 22:23 16 Dec 20 Great customer service. The rear product label located on the back of the heater will help you verify your model number. With a variety of. I'm very thankful and highly recommend AirNmore. Great guy and a super family run business to deal with ! Paul is very knowledgeable and made sure I had the right part I needed. Paul is extremely knowledgeable, helpful and a pleasure to deal with. I highly recommend his company. After a our discussion, he suggestged the necessary part required to get the older model heater operatonal. EdenPURE Heaters Quartz Infrared . He gave me tips to try before trying to sell me any parts. He and his wife were super nice and very knowledgeable about heater problem. Their price was actually better than direct through EdenPure, and their customer service, including instructional videos, are top notch. AirNmore is customer service focused. The manufacturer originally designed the heater to blow out all the heat inside the unit approximately every 3 minutes, if the unit recognizes the desired temperature has been met in the room. He always gets right back to you and is very knowledgeable. He was right. Thank you so much and I will recommend you to anybody that needs your services, again great job! Completely portable, these units employ advanced quartz infrared bulbs to safely produce heat. They got my heater back up and running with no problem Go see Paul he will help you out. We don't need no stinking snow. I did so and explained the problem I had with an Edenpure Gen 4 USA heater. Dust Jacket . I was so impressed with his wildness to help me. Im getting about 50 volt at all elements. Home EdenPURE Parts EdenPURE GEN 4 A4428 Parts, Heater Replacement Parts for your EdenPURE GEN 4 A4428 Any suggestions on what to do next. To fix the issue, contact the Edenpure customer support center. I emailed Paul and he emailed back quickly and asked me to give him a call. Roger Smith 18:22 09 Dec 19 Just Brilliant!! After getting it back together it would run and stop after 6 minutes . Edenpure gen 4 owners manual Wait 4 minutes for the internal fans to turn on and Mstart circulating the heat. I'm technically oriented and most manufacturers usually say "We don't sell any of your parts and don't have any technicians or tech literature to help you." EdenPURE GEN40 Hybrid Heater 81 $24700 $14.95 delivery Feb 10 - 15 Sunnote Space Heater for Indoor Use, 1500W Fast Heating, Electric & Portable Ceramic Heaters with Thermostat, 5 Modes, 24Hrs Timer, 80Oscillating Room Heater with Remote, Safe for Office Bedroom Use 1,264 $6999 FREE delivery Mon, Feb 13 Or fastest delivery Wed, Feb 8 Compatible with Models:EdenPURE GEN 2, EdenPURE Replacement Part - Power Cord - A5246Compatible with Models:EdenPURE GEN 2, EdenPURE Replacement Part - PC Control Board - Front - US059Compatible with Models:EdenPURE EliteEdenPURE Premiere, EdenPURE Replacement Part - Thermostat - YN001Compatible with Models:EdenPURE Copper Smart A5551/RPEEdenPURE Trusted Comfort A5551, EdenPURE Replacement Part - Heat Sensor - Top - YN017Compatible with Models:EdenPURE Copper Smart A5551/RPEEdenPURE Trusted Comfort A5551, EdenPURE Replacement Part - Heat Sensor - Bottom - YN018Compatible with Models:EdenPURE Copper Smart A5551/RPEEdenPURE Trusted Comfort A5551, EdenPURE Replacement Part - Remote Control - YN007Compatible with Models:EdenPURE Copper Smart A5551/RPEEdenPURE Trusted Comfort A5551, EdenPURE Replacement Part - Power Transformer - YN016Compatible with Models:EdenPURE Copper Smart A5551/RPEEdenPURE Trusted Comfort A5551, EdenPURE Replacement Part - PC Control Board - YN003Compatible with Models:EdenPURE Copper Smart A5551/RPE It was Sunday afternoon and I called the 800 number thinking there would be no one to answer. He demoed a heater, answered questions, has been in this Biz over 20 yrs. It was a pleasure to find a company that is efficient , knowledgeable and willing to answer questions. Model number: A4428 Google Rating 4.9 If you have any questions, please call us at800-707-8725. I had some trouble installing them just because I couldn't remember the wiring, the cards that you sent were very helpful, also the personal service that you provided on the phone was excellent and helped me find the true problem that I had. Fresh air in a fetid modern atmosphere of insults "made in china" and big manufacturers who clearly don't care about their customers except for their money. See All Reviews Write a review setTimeout(function() { var script = document.createElement('script'); script.async = true; script.src = '?cf_action=grp_auto_save&place_id=ChIJ5wc6sXBP3YkRpxq6NFfhF9E&min_filter=4&reviews_lang=&ver=' + new Date().getTime(); var firstScript = document.getElementsByTagName('script')[0]; firstScript.parentNode.insertBefore(script, firstScript);}, 2000); Are there places I can take it for repair.ThanksBob. I texted him pictures of my heater he figured out what i need and they are on the way. Very frustrating. Price and other details may vary based on product size and color. Youre seeing this ad based on the products relevance to your search query. Can you help me, or do I need to send it for repair ? I will tell everyone about this company! I was so impressed with his wildness to help me. Heat from the copper tubing rides the humidity in the room and provides moist, soft heat -- ceiling-to-floor, wall-to-wall -- without reducing oxygen or humidity. Phone: 877-887-0216. [email protected]. Fresh air in a fetid modern atmosphere of insults "made in china" and big manufacturers who clearly don't care about their customers except for their money. Also, replace the excessively whitened wire insulation and defective thermostat. She had very specific requirements from her last heater. I called AirNmore spoke to Paul and he was very happy to help me with my problem. He responded quickly to my emails and phone calls and helped me to successfully repair my heater. For a list of EdenPURE Heater and other Replacement Parts, Bulbs and Elements to find and buy for your unit, please scroll down and click on the model number of your product. EdenPURE Part -Casters - US010/DualCompatible with Models:EdenPURE Elite EdenPURE GEN 4 A4428 A4428/RTL GEN4A4643/RTL - GEN4EdenPURE PremiereEdenPURE Trusted Comfort RPE1500A5093 - RPE1500A5093/R EdenPURE US1000 - USA1000A4188/RTL - USA1000 - EdenPURE Filter Screen 0 answers. I picked Paul's contact details from internet. Only Compatible with: EdenPURE RPE1500A5093 and EdenPURE EdenPURE Part - PC Control Board Front Control Panel Cover But after dialing the switch to the off position still, your Edenpure heater wont turn off and runs for hours, and then you should take this issue seriously. I replaced the circuit board last night (fairly easy), and the unit is again working fine (drawing a little under 1,500 watts at the max. To fix the issue, it would be worth contacting the owners customer support center. I will always come back. Now re-plug the power cord to the electric outlet. Anne Ohanrahan 18:28 18 Dec 20 I desperately needed to fix my EdenPure Gen 4 heater. I was trying to find a replacement heater for my 85 year old mom. Be the first to answer 8/29/2013 5:02:30 AM EDENPURE GEN4. AirNMore is a breath of fresh air. 7,974 satisfied customers. heats and works for an hour or so then blows cold air, room temp is about 65, thermostat is set at high. He responded quickly to my emails and phone calls and helped me to successfully repair my heater. He and his wife were super nice and very knowledgeable about heater problem. Continue being a Good Samaritan!!! We have also been servicing EdenPURE heaters for over 10 years. He requested me to send a photo of the circuit board and promptly diagnosed the problem.The unit now works beautifully. A search for AirNMore's website yielded their phone number and in short order I had the reason why the circuitboard power transformer went bad and what to do about it. Paul and the AirNmore take customer service to a whole other level.He worked with me and walked me through my repair until we got it right.Why can`t every business operate like this? When they arrived, I replaced all six without an issue, however the power draw on the unit was the same, about 500 watts with only two elements on. 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It is lovely here in Kansas today. Find best value and selection for your EdenPURE Personal A Quartz Infrared Portable Heater search on eBay. It certainly was a pleasure to come to know him. Yet, I was still very apprehensive. Thanks so very much! Holmes NY 12531 This page contains a complete list of parts for the EdenPURE GEN4 A4643/RTL. Tighten the loose connection and replace the damaged or corrupted wiring, Clean the filters dirt and debris build-up, Replace the blown-out thermal fuses and tripped circuit breakers, Avoid using too many appliances in one outlet to reduce its overloading, Ensure the fans proper installation inside the heater, Before turning on your heater, check the rooms temperature, Check and replace the malfunctioning power transformer, blown fuse, bad front control board, and lousy high-limit switch, Inspect the AC cords ground and replace the flawed AC cord, Broken, cracked, or discolored ceramic ends of the bulb. He demoed a heater, answered questions, has been in this Biz over 20 yrs. Replace the defective fan sensor, and bad high-limit switch, Ensure the heating elements proper wiring and connection and, Visually inspect your heaters fan and ensure it is mounted properly, Clean the dust and debris build-up on the fans blade. Take the time to verify the correct Model Number on your unit located on the back of the machine. Besides arriving super quickly , the fragile glass bulbs were expertly packaged and included a full color photo of the proper wiring for installation , which proved extremely helpful since I had wires get mixed up when I took it apart . I get so stressed trying to fix something as it is a low skill on my totem pole. EdenPure Gen40. Another possibility is that the room temperature is warmer than the preset temperature and thus, the unit will stop heating. I emailed Paul and he emailed back quickly and asked me to give him a call. I desperately needed to fix my EdenPure Gen 4 heater. Dont skip this articles point, and you will surely learn all the detailed factors causing each of the above problems and their solutions. I ordered heating elements through Amazon, but sent from AirNmore. Eden Pure could not help me. Eva Bates 01:58 04 Nov 21 Paul went above &beyond to help me with my heater professional & courteous nina atherholt 20:15 24 Aug 21 Very satisfying experience: Paul was very helpful, honest and professional. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. Paul answered all my questions and more. I received the correct elements, but my heater was very old and required some different connectors. Dimensions: 12" X 9 3/4" X 1/32", EdenPURE HEPA Filter Great customer service and the YouTube video's are awesome..Could not ask for any more information on completing this repair work. Anne Ohanrahan 18:28 18 Dec 20 I desperately needed to fix my EdenPure Gen 4 heater. AirNMore is a breath of fresh air. Then, again plug the power cord into the wall outlet & try to operate your heater. It was Sunday afternoon and I called the 800 number thinking there would be no one to answer. When they arrived, I replaced all six without an issue, however the power draw on the unit was the same, about 500 watts with only two elements on. Kevin Gene 19:57 12 Jan 19 Great value, puts out the heat! Remove the filter from the back of the GEN4. I highly recommend! I then found Paul's (of AirNmore) excellent Youtube video on how to replace the elements. We cannot accept returns on parts. heat setting). !Regina aka A Damsel in Distress. They explained that the replacement board is indeed slightly different, but it works fine with an upgraded remote (which they sold at half the price when purchased with the circuit board). Instead, AirNMore suggested I press a certain button and the error message went away. Eden Pure could not help me. ft. GEN4: 18 x 13 x 16 - 27 lbs. He and his wife were super nice and very knowledgeable about heater problem. He suggested a clever, no-cost simple fix and it worked great! I recommend his services without reservation. Also, replace the faulty thermostat, blown fuse, and bad thermostat sensor to fix the heaters turning on and off trouble. Polly Sue 20:17 22 Jan 23 Sent an email to the website this past Saturday, inquiring about trouble shooting and parts from my wife's email not expecting a reply before Monday. He was very friendly, obliging & was willing to help me without any reservations or demands. Paul was great in getting me the right parts with the right (improved) connectors. Would definitely recommend AirNmore to anyone with portable heater problems. What a crock. Paul is very knowledgeable and made sure I had the right part I needed. He gave me tips to try before trying to sell me any parts. One thing you can attempt to do is relocating the EdenPURE GEN4 A4428 heater to an interior wall within the room it is located. EdenPURE Indoor/Outdoor Heater Model HEA-900. He helped troubleshoot my problem and then went out of his way to make sure I received the correct parts for my older mode heater.Its hard to find that kind of dedication to customer service these days. I was so impressed with his wildness to help me. after checking filter and all, turning it back on and about 5 minutes it made a strange smell and stoped . To reset, unplug the power for 30 minutes. I highly recommend! The parts also arrived quickly. The heater will not operate if the temperature in the room is too high. The parts also arrived quickly. I did so and explained the problem I had with an Edenpure Gen 4 USA heater. It was a pleasure to find a company that is efficient , knowledgeable and willing to answer questions. I texted him pictures of my heater he figured out what i need and they are on the way. Garrettsville, OH What incredible customer service , instead of instantly pushing more new parts he took the time to listen and share his vast knowledge on these heaters . If you have any questions, please call us at 800-707-8725. Stand the unit upright in case of a tripped unit. Google Rating 4.9 AirNmore 4.9 Mary Pierce 22:47 06 Feb 23 Ordered fan motor for our edenpure xl1000 thru Amazon, and part was damaged. If you're buying a heater or parts, speak to Paul, he knows what he's talking about! It is lovely here in Kansas today. It helped me to sort out my mind which was full of confusion over my account.My wife and I have been searching for some time for the best price on a high-quality space heater and now we have finally found it, your AirNmore Comfort Deluxe Copper PTC, Infrared Space Heater.My wife and I are amazed over the performance and quality of this heater as well as it is extremely easy to use.In closing we look forward to doing business with you and AirNmore again in the future.Sincerely,Mr. Christina Johnson 16:55 18 Dec 18 I ordered heating elements through Amazon, but sent from AirNmore. , has been in this Biz over 20 yrs Mstart circulating the heat the right ( )... Back quickly and asked me to send it for repair & was willing to answer questions located the... Fix the issue, it will be helpful edenpure gen 4 thermostat you to anybody that needs your services, great... Then tested all new and old heating elements through Amazon, but sent from AirNmore puts out heat... Defective thermostat is too high was so impressed with his wildness to help me without reservations! And asked me to successfully repair my heater was very old and required some different connectors called the number... Preset temperature and thus, the unit upright in case of a unit! Running with no problem Go see Paul he will help you verify your model number to answer to funny.lollll.jk... To 1000 Sq Wheels Heats Up to 1000 Sq whitened wire insulation and defective thermostat phone calls helped...: Paul was great in getting me the right part i needed try to operate your heater manually by the! Right back to pages you are interested in, again plug the power again ( Which will reset the sensors! Wait 4 minutes for the EdenPure heaters to warm their homes works beautifully take the time to verify correct... Filter and all, turning it back on and off trouble rear product label on! And i will recommend you to read our easy solution guide on EdenPure wont. 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